Postcards from the Funny Farm

While I already have most this info posted on my teaching blog, I know I have different readers here that can offer valuable input about their work email so here goes:

Did you know people at your work might be offended at you due to email? They may think you didn’t reply because you don’t care or imagine you are mad etc. They also might be angry at you because they never got your reply (which you sent!)

I have had some of these issues lately and below is my article about using “read receipt request” in an attempt to prevent them:

The other day a fiasco almost happened because someone didn’t get my email at work. I don’t recommend this is regular personal emails because it’s cumbersome, but from now on I will be sending out a “request read” receipt on all my work emails. If people don’t mark it as read, then I will assume they didn’t get it. If they do mark it read, then I can rest easy. You might want to try this and see how you like it.

Update: After trying this today with several contacts I did learn some practical knowledge. It is probably bad etiquette to request a read receipt on every email you send. Having the record in your sent box is enough sometimes to give me peace of mind. I think it’s best to have a signature ready that reads something like:

To be sure my message was received I have requested a “read receipt” on this message. If you do not receive a notification to check, I request that you reply with a minimum of the word “received” . Thank you. -Mr. Riley

That way if you are sending an email that needs verification that the receiver read it, you can just add the “signature” footer to the message. If your email client allows it, you can also select “read receipt request.” What I learned today was that this is not necessary for every email you send, unless you don’t mind appearing overly careful. Another problem with it is that you will have an inbox full of emails that read “received” all day long.
What do you think about using “request read receipts” at work?